top of page

Privacy Policy

Scrubwell and Brightmore

1/1/2026

At Scrubwell & Brightmore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services. Please read this policy carefully. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services. The types of information we may collect include:

  • Personal Identification Information: Your name, mailing address, email address, phone number, and billing information.

  • Service Information: Details about your home or property, including address, property size, number of rooms, and specific cleaning preferences or requirements.

  • Access Information: Security codes, gate codes, alarm codes, lockbox combinations, and special entry instructions necessary to provide our services.

  • Pet and Allergy Information: Information about pets, allergies, or special health considerations that may affect service delivery.

  • Payment Information: Credit card numbers, bank account details, or other payment information processed through our secure payment systems.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our cleaning services

  • To schedule appointments and coordinate service delivery

  • To process payments and manage billing

  • To communicate with you about your service, including confirmations, reminders, and updates

  • To send promotional materials, special offers, and newsletters (you may opt out at any time)

  • To respond to your inquiries, requests, and customer service needs

  • To ensure the safety and security of our employees and clients

  • To improve our services, customer experience, and business operations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share necessary information with our cleaning staff and employees who need access to perform services at your property. All employees undergo background checks and are trained on confidentiality protocols.

  • Payment Processors: We use third-party payment processing services to handle billing and payments. These providers are required to maintain the security of your payment information.

  • Scheduling Software: We may use third-party scheduling and customer management software to organize appointments and maintain service records.

  • Legal Compliance: We may disclose information when required by law, court order, or legal process, or to protect the rights, property, or safety of our company, employees, or clients.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encrypted storage of sensitive information, including access codes and payment details

  • Restricted access to personal information on a need-to-know basis

  • Regular security assessments and updates to our systems

  • Comprehensive background checks for all employees with access to client information

  • Employee training on data privacy and confidentiality requirements

However, no method of transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Home Access and Confidentiality

We understand that providing cleaning services requires access to your private spaces. We take this responsibility seriously:

  • All employees sign confidentiality agreements and are trained to respect your privacy

  • Access codes, keys, and entry information are securely stored and accessed only by authorized personnel

  • Our staff is instructed not to photograph, share, or discuss what they observe in your home

  • Any unusual or concerning observations (such as safety hazards or suspected illegal activity) will be reported to you directly and, if legally required, to appropriate authorities

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Active client information is maintained for the duration of our service relationship

  • After service termination, we retain basic contact and service history information for 3 years for business records and to facilitate reinstatement of services if requested

  • Financial records are retained as required by applicable tax and accounting laws

  • Access codes and sensitive security information are deleted within 90 days of service termination unless you request otherwise

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you

  • Correction: You may request that we correct any inaccurate or incomplete information

  • Deletion: You may request that we delete your personal information, subject to legal and contractual obligations

  • Marketing Opt-Out: You may unsubscribe from promotional emails by clicking the unsubscribe link in any marketing message or by contacting us directly

To exercise these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this document. For significant changes, we may also notify you via email. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

Scrubwell & Brightmore

4113 Countryview Dr

Eagan, MN 55123

Phone: (952) 201-2312

Email: clean@scrubwellandbrightmore.com

Website: https://www.scrubwellandbrightmore.com

 

We are committed to addressing your concerns and ensuring your privacy rights are protected.

bottom of page